Terms and conditions

PRIVACY POLICIES

Privacy Policy
Last updated April 12, 2023.

We believe you should always know what personal data we collect about you, how we use it, and what control you have over this data. We want to be transparent and explain this information to you in our privacy policy below (“Privacy Policy”).

About Us
We are PM TEX Sp.z o.o. , registration number 7792533536, registered address Wojskowa 5/90, Poznan, 60-792, Poland, operating under the name VOODOO paperbag (“we”, “us” or “our”). We are the controller of your personal data.

You can contact us by:

e-mail address: order@voodoobag.com

phone number: +48571041154

About Our Privacy Policy
This Privacy Policy explains

what personal data we collect about you;
how we use your personal data;
your rights concerning your personal data.
The Privacy Policy applies to the use of the website https://voodoobag.com/ (“Website”) and our communication concerning the use of the Website.

Definitions
Contact information – data needed to contact you, e.g., e-mail address, phone number, postal address.

Details of the order – details regarding your order, e.g., products and services ordered, order and delivery status, or invoice number.

Payment details – information needed to receive and transfer payments, e.g., payment method, billing address, bank account number, payment card details (including card number, CVV/CVC code, card expiration date).

Payment status – details related to your payment, e.g., whether the payment was successful, payment date, time and place.

Traffic and performance data – information used by a website’s or application’s analytical tools, including third-party cookies and identifiers assigned to you, e.g., IP address, location, device information, demographic data, device type, and internet browsing history.

How Do We Use Your Personal Data and Why?
We use only the minimum amount of personal data needed.

We will indicate where the provision of personal data is voluntary or necessary.

For each topic below, we describe why and how we use your personal data and what is the legal basis.

Orders & Delivery
What do we do with your personal data and why? What personal data do we use? Legal basis
We collect your data to prepare and deliver your order.
Name, surname
Contact information
Details of the order
Payment details
Payment status
To perform the contract with you
We send you information about your order to inform you about the status of your order and delivery.
We provide you with information about returns so you can return the products that you have ordered.
We share with and receive data from delivery service provider DHL, FedEx, UPS, DPD, In Post, Poczta Polska so you can receive your order.
Name
Surname
Address
Email address
Phone number
Details of the order
To perform the contract with you
We use WooCommerce e-commerce platform, which processes personal data (see their privacy policy here).

Payments
We use Stripe, Paypal, Apple Pay, Google Play, PayU services for processing your payments. We send them your payment details to receive the payment and we receive from them information about the status of your payment.

What do we do with your personal data and why? What personal data do we use? Legal basis
We collect and exchange your data with payment service providers to receive payments and to give refunds.
Name, surname
Email address
Payment details
Payment status
To perform the contract with you
Marketing
What do we do with your personal data and why? What personal data do we use? Legal basis
We send you marketing information (e.g., newsletters, information on discounts, sales, new products, or services) to keep you updated about our offers.
Name, surname
Email address
Phone number
It’s important for us that users are kept updated about our products and services (legitimate interests)
We send you notices about unfinished shopping carts to remind you about unfinished purchases.
Name, surname
Email address
The products or services that you have added to the shopping cart
It’s important for us that you can purchase the items that you want (legitimate interests)
We analyse your reactions to our messages to understand the effectiveness of our messages and marketing campaigns.
Whether you have opened the message or its attachments
Whether you have clicked on the links in our message
It’s important for us to understand the results of our campaigns, to provide even better campaigns in the future and improve our communication with our users (legitimate interests)
We show you adverts as you browse the web to inform you about our offerings. You can also check for more information in our cookie policy here.
Traffic and performance data
Contact information
The products or services that you have added to the shopping cart
Your consent
We use the following marketing tools that process personal data for sending marketing information:

Mailersend

Analytics
What do we do with your personal data and why? What personal data do we use? Legal basis
We analyse the Website’s traffic and performance to continuously improve our Website, and the user experience.
We use the following analytical tools:
Google Analytics (see their privacy policy here)
Meta
Traffic and performance data
Your consent
We analyse sales information to understand our users’ tastes and use this information for offering new products. We use WooCommerce e-commerce platform to analyse your purchases.
Details of the order
Payment details
Payment status
Traffic and performance data
Viewed products or services
Saved items or wishlist
Abandoned shopping carts
It’s important for us to improve our services and provide the best service to you (legitimate interests)
Cookies and Similar Technologies
We use cookies and similar technologies on our Website. You can see our cookies policy here.

Where Do We Obtain Your Personal Data?
We will obtain your personal data:

from payment service provider (Stripe, Paypal, Apple Pay, Google Play, PayU)
from delivery service provider (DHL, FedEx, UPS, DPD, In Post, Poczta Polska)
from e-commerce platform (WooCommerce)
from e-mail marketing service provider
directly from you (for example, when you purchase a service, contact us with a question or complaint, create user’s profile, respond to a survey or sign-up to receive marketing communications)
To Whom We Disclose Your Personal Data?
We disclose your personal data to the following categories of data recipients:

payment service provider Stripe, Paypal, Apple Pay, Google Play, PayU
delivery service provider (DHL, FedEx, UPS, DPD, In Post, Poczta Polska)
analytical service provider Google Analytics, Meta
e-commerce platform WooCommerce
e-mail marketing service provider Mailersend
accounting service providers
IT maintenance service providers
If we transfer your personal data outside the European Economic Area, we will do so based on one of the following grounds:

the European Commission has declared the country, territory or sector to which we are transferring personal data as adequate by an adequacy decision
we have provided appropriate safeguards:
standard contractual clauses adopted by the European Commission
standard contractual clauses adopted by a supervisory authority and approved by the European Commission
contractual clauses authorised by a supervisory authority
binding corporate rules
the recipient has committed to adhere to a code of conduct
the recipient has committed to adhere to a certification mechanism
we rely on derogations (your explicit consent, the necessity to conclude or perform a contract with you, the necessity to conclude or perform a contract in your interest, public interest, establishment, exercise or defence of legal claims, protection of your or other person’s vital interests, transfer from a register of public information or our legitimate interests).
You can obtain more information on the transfers of your personal data and a copy of the appropriate or suitable safeguards by sending a request to us. Our contact information is in the Privacy Policy’s section “About Us”.

How Long Do We Store Your Personal Data?
We will not store your personal data longer than it is necessary. Once we have determined that we no longer need to hold your personal data, we will destroy it.

The criteria used to determine the period of storage of your personal data are:

the nature of the purpose, why personal data was collected;
the length of time, while we have a contractual relationship with you;
the existence of a legal obligation under the applicable law;
the necessity to store the data in the light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).
What Rights Do You Have In Relation to Your Personal Data?
You have various rights in relation to the personal data that we process about you. We have described these rights in the table below. There are some exceptions to these rights, however. If we refuse your request, we will explain to you the reasons for doing so.

If you wish to exercise any of these rights, please contact us. Our contact information is in the Privacy Policy’s “About us” section.

Your rights Explanation
Right to request access You are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data.
Right to rectification You may request that we rectify any inaccurate or incomplete personal data that we process about you.
Right to erasure (“right to be forgotten”) You have the right to request that we erase your personal data.
Right to restrict processing You have the right to request that we restrict our processing of your personal data where:
You believe such data to be inaccurate;
Our processing is unlawful; or
We no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it.
Right of data portability You have the right to transfer your personal data between data controllers. This means that you can request your personal data we process about you in a structured, commonly used and machine-readable format and transfer this data to a third party.
Right to object Where we are processing your personal data based on our legitimate interests (or those of a third party), you have the right to object to such processing on grounds relating to your particular situation.
Right to withdraw consent If you have consented to our processing of your personal data, you have the right to withdraw consent at any time, free of charge.
How to Complain?
If you have any concerns about our use of your personal data, you can make a complaint to us. Our contact information is in the Privacy Policy’s section “About Us”.

In case you could not solve your problem with us directly, you can also complain to your local data protection authority or the place of the suspected violation. Contact information of these authorities can be accessed at the website of the European Data Protection Board.

This privacy policy was created using Ligalio Privacy Policy Generator.

COOKIES POLICY

This is the Cookie Policy for voodoobag.com, accessible from https://voodoobag.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator.

The Cookies We Set

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read the Cookies Policy article.

However if you are still looking for more information then you can contact us through one of our preferred contact methods.